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Frequently asked questions

Clothing repair

Why are JOSH V and ReShare opening sewing workshops in the ReShare Stores?

Reuse and life extension are essential for a more sustainable textile chain. At JOSH V, we create items with a timeless look and feel made from high-quality materials that last. By working with natural tones, which recur regularly in our collections, you can endlessly combine our items with each other. To ensure that our clothes last even longer, JOSH V encourages its consumers to treat their clothes in a good way. Therefore, JOSH V has, among other things, together with ReShare, opened sewing workshops in six ReShare Stores in the Netherlands. In these ReShare Stores we offer a free repair service for JOSH V customers. This is possible thanks to a donation from JOSH V for the purchase of sewing and lock machines in these stores. JOSH V customers can use this repair service for free in Amsterdam, Rotterdam, The Hague, Eindhoven, Tilburg and Deventer. In this way, JOSH V and ReShare are working together towards a more sustainable textile chain.

Where can I take my JOSH V garment(s) for this service?

ReShare Store Amsterdam
Bilderdijkstraat 183
1053 KR Amsterdam
Opening hours
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 17:00

ReShare Store The Hague
Paviljoensgracht 35 E.V.
2512 BL The Hague
Opening hours
Monday: 12:00 – 18:00
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 17:00

ReShare Store Eindhoven
Vrijstraat 21
5611 AT Eindhoven
088 – 0653331
Opening hours
Monday: 12:00 – 18:00
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 17:30

ReShare Store Deventer
Keizerstraat 4
7411HG Deventer
088 – 06 57 525
Opening hours
Monday: 13:00 – 18:00
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 17:00

ReShare Store Tilburg
Willem II Straat 51 -53
5038 BD Tilburg
Opening hours
Tuesday – Friday: 10:00 – 18:00
Saturday: 10:00 – 17:00

Which JOSH V items are included in the service?

All JOSH V garments are included in the service. Jewellery, accessories, bags, tights, shoes, “garment care” and JOSH V Home are not covered by the service. To use the garment repair service, the garment must still have a JOSH V label visible on it. If this is not the case, please contact our customer service team first at [email protected].

What does the service entail and what are the prices?

JOSH V’s free repair service includes the following repairs:
Please note that the estimation of the seamstress/ReShare Store co-worker is leading in determining the complexity of the repair work.
• (Re)sewing on JOSH V buttons
• Repairing loose seams and (blind) hems
• Securing loops
• Reattaching JOSH V zip
• Attaching extra materials (press-studs/rivets, elastic)
• Stitching/repairing small tears or holes (0-2 cm)
• Shortening the bottom of skirt, pants, dress (simple operation/no extra fabric)
• Lengthening pants (simple operation/no extra fabric)

ReShare’s paid repair service includes the following activities:
Please note that ReShare applies equal prices to sewing shops in the area and this list will be published on the website and available in the ReShare Stores starting September 23. These prices also apply to non-JOSH V items.

• Lengthening, taking in, tailoring and/or narrowing garments
• Shortening garment with yarn and/or blind hem
• Putting on extra fabric (new inner lining, collar)
• Repairing large rips or holes (+2cm / +10min)
• Shortening skirt, pants, dress at bottom (complex operation/extra fabric, +10 min)
• Zip repair (complex operation/extra fabric, +10min)

Why is JOSH V partnering with ReShare?

We believe that it is essential to work together in making JOSH V more sustainable. ReShare strives for a circular textile chain and does this by reusing clothes as locally as possible (e.g. in the ReShare Stores) and recycling non-saleable clothes and textiles. So ReShare possesses a lot of knowledge in the field of circularity and we like to learn from this. Also, ReShare is part of the Salvation Army and as a foundation is a non-profit organization. The ReShare stores employ volunteers - people with a vulnerable position on the labor market - who are highly skilled in realizing clothes recovery and repair work. These volunteers include refugees who, by working as tailors/coupees in the ReShare stores, integrate into the store team and get a better feel for the Dutch language and society, with the goal of moving on to paid work at dry cleaners. In this way, JOSH V empowers its own customer and ReShare's mission to extend the life of clothing in the Netherlands.

How should I prepare my item(s) before submitting them?

Make sure your items are washed and dry and that your pockets are empty. Bring the buttons provided so they can be used in the repair. If necessary, bring a bag to drop off at the ReShare Store so your garment can be stored in it.

How long does repairing my item(s) take?

If the seamstress has time immediately when you visit the ReShare Store, in most cases the garment can be repaired immediately. If the seamstress is absent or the repair time is +10 minutes, an indication will be given on the spot as to when the item can be picked up again. Repairing the garment takes an average of 7 to 9 business days from the time it is returned to the ReShare Store. Please note that public holidays (e.g. Whit Sunday) do not count as working days and it may take longer. In case of an alternative pick-up date, a new pick-up appointment will be scheduled with you/the customer by phone.

Why is it good to repair my clothes?

The textile industry is one of the most polluting industries in the world. By reusing more clothes, less needs to be produced and this contributes to a healthier world. So you too can make a difference by using our repair service and wearing your clothes longer!

My garment has a manufacturing defect, do I need to go to a ReShare store for repair?

If in doubt about a manufacturing defect, please contact our JOSH V customer service first. For more information on warranty and complaints, please refer to our guarantees and complaints page.

I am a customer of JOSH V. Can I also have my other clothes repaired free of charge?

All JOSH V garments are included in the free service offered, with the exception of jewellery, accessories, bags, tights, shoes, ‘garment care’ and JOSH V Home. These products are not covered by the service. All non-JOSH V garments can be repaired for a fee.

Why can only JOSH V clothing be repaired free of charge if the goal is to increase the proportion of rewearable textiles and a circular textile chain?

Anyone may use the repair service and thereby increase the proportion of rewearable textiles in the industry. For non-JOSH V garments, ReShare applies an accessible rate. The proceeds enable them to continue their work: contributing to a circular textile chain, offering beautiful, affordable clothing and providing fair opportunities and suitable employment for all.

What information do I need to leave when dropping off a JOSH V item?

The employee at the ReShare Store in question will record your name, surname, postcode, email and phone number for the purpose of the repair service.

What if I am not happy about the free repair service?

We like to think along with you! That is why we are constantly working to improve our service. We are therefore very happy with your feedback. Please leave a message via our contact page with your opinion, experience and/or remarks about the free repair service of JOSH V. Within 48 hours after receiving the free repair service, please let us know what is wrong and what you are not satisfied with. You can contact our customer service team at [email protected]. Please also mention in this email when this product was picked up and delivered, and upload pictures of the parts of your item(s) you are not satisfied with. We will respond within one to three business days.

What if I am not happy about the paid repair service of ReShare?

For questions, comments and complaints on the paid repair service from ReShare, contact the appropriate store by phone or visit the store. Check the ReShare Stores website for contact information: https://www.resharestore.nl/winkels

In which cities can I use the repair service? Are you going to expand to other cities as well?

We are currently active in Amsterdam, Rotterdam, The Hague, Eindhoven, Tilburg and Deventer but if successful will expand to other Dutch cities in the near future. Make sure you follow ReShare Store on Instagram and/or LinkedIn and are subscribed to the newsletter to stay informed.

Can I also donate my old clothes at a ReShare Store?

Yes, you can! Turn in your bag of old clothes to the ReShare Store. Salvation Army ReShare strives for a circular textile chain, equal opportunities for all and beautiful, affordable clothing for everyone. The clothes you turn in will help them achieve this. What can happen to the clothing: it is given away for emergency relief, it is sold at social prices in one of their own ReShare Stores, it is sold to sorters or other thrift stores, or it is recycled. Read more about the destination of the clothing on the website https://www.reshare.nl/wat-gebeurt-er-met-de-kleding