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Frequently asked questions

Shipment & delivery

When can I expect my order?

If you placed your order on a business day before 22:00, we will ship your package on the same day (excluding Sundays and holidays).

Once your package has been sorted by the carrier in the sorting center, you will receive a shipping confirmation with the tracking code, allowing you to track your package.

*Please note! During the sale period or other promotions, the delivery of your package may take longer than usual. Once your package has been sorted by the carrier, you will receive the tracking details by email. Keep an eye on these for up-to-date information about your package.

How do I know that my order was successfully processed?

As soon as your order has been successfully completed, you will receive an order confirmation by email. When your parcel has left our warehouse, you will receive a second e-mail containing the track and trace code. With this code you can track your parcel until delivery.

Do I have to pay for shipping?

The Netherlands, Belgium and Germany:
If you place an order above €50.00, you don’t have to pay any shipping costs. If you place an order with a total amount below €50.00, shipping costs of €4.99 will be charged.

Other countries:
The shipping costs for shipments outside the Netherlands, Belgium and Germany will be shown during the completion of your order.

What is the estimated delivery time for the JOSH V Mascha planner?

You can choose between the following delivery options:

  • Default shipping: 2 to 3 business days

  • Letterbox post: 5 to 10 business days

You will receive your track & trace code within 3 business days. Please keep in mind that the delivery status for letterbox post is just an indication. When the delivery status changes to ‘’delivered’’, it can still take up to 3 business days for your package to actually arrive. 

My package was not delivered. What should I do now?

There might be a delay at the carrier. We therefore advise you to check the track and trace information first.

If the information on the track and trace page is incorrect, please feel free to contact us. You can do so by e-mailing [email protected] or calling 020 218 48 21. We will make sure to sort this out for you and, if necessary, start an investigation with the carrier.