Frequently asked questions
Shipment & delivery
When can I expect my order?
If you placed your order on a business day before 22:00, we will ship your package on the same day (excluding Sundays and holidays).
Once your package has been sorted by the carrier in the sorting center, you will receive a shipping confirmation with the tracking code, allowing you to track your package.
*Please note! During the sale period or other promotions, the delivery of your package may take longer than usual. Once your package has been sorted by the carrier, you will receive the tracking details by email. Keep an eye on these for up-to-date information about your package.
How do I know that my order was successfully processed?
As soon as your order has been successfully completed, you will receive an order confirmation by email. When your parcel has left our warehouse, you will receive a second e-mail containing the track and trace code. With this code you can track your parcel until delivery.
Do I have to pay for shipping?
The Netherlands, Belgium and Germany:
If you place an order above €50.00, you don’t have to pay any shipping costs. If you place an order with a total amount below €50.00, shipping costs of €4.99 will be charged.
Other countries:
The shipping costs for shipments outside the Netherlands, Belgium and Germany will be shown during the completion of your order.
My package has not been delivered. What should I do now?
Unfortunately, it may happen that your package has been delayed by the carrier. We therefore advise you to first carefully check the track and trace information.
Has your order not been delivered? Then please contact our customer service team as soon as possible. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21. We will then start an investigation with the carrier to find out what happened to your shipment.
Please note: carriers have a limited timeframe within which they can conduct an investigation. If this period has passed, unfortunately we can no longer take further action.
What should I do if my JOSH V package is damaged upon receipt?
Always check upon receipt whether your JOSH V package is undamaged. If the package shows visible damage, we advise you to refuse it and immediately report this to the delivery driver. Then contact our customer service team as soon as possible. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21.
In that case, we will start an investigation with the carrier. Please note: carriers have a limited timeframe within which they can carry out an investigation. If this period has passed, unfortunately we can no longer take further action.
Which countries do we ship to?
We offer international shipping to various countries. Curious to see if we deliver to your location? Check out the list below to see which countries we ship to.
Belgium**
Bulgaria*
Cyprus*
Denmark*
Germany**
Finland*
France*
Greece*
Hungary*
Ireland*
Italy*
Croatia*
Latvia*
Lithuania*
Luxembourg*
Netherlands**
Austria*
Poland*
Portugal*
Romania*
Slovenia*
Slovakia*
Spain*
Czechia (Czech Republic)*
Sweden*
*This country is only available in our international store view.
**This country is available in our international, Dutch, and Belgian store view.