Frequently asked questions

Did you place your order on a working day before 22:00? Then we will ship it the same day (excluding Sundays and public holidays).

Once your parcel has been sorted by the carrier, you will receive a shipping confirmation by email including a track & trace code. This allows you to easily track your order.

Please note: During sale periods or other promotional campaigns, delivery may take a little longer than you are used to. Once you receive your track & trace, you can follow the current status of your parcel.

When you place an order over €50.00, you don’t pay any shipping costs. If you place an order with a total amount below €50.00, shipping costs of €4.99 will be charged.

Unfortunately, it can happen that your parcel is delayed with the carrier. In that case, first check the track & trace carefully for the most up-to-date delivery information.

Has your order still not been delivered after a few days? Then please contact our Customer Service team as soon as possible via [email protected] or by phone at +31 (0)20 218 48 21. We will then immediately start an investigation with the carrier.

Please note: carriers have a limited time window in which they can carry out an investigation. Once this period has passed, unfortunately we can’t take any further steps.

Always check upon delivery that your JOSH V parcel is undamaged. If the parcel shows visible damage, we advise you to refuse it and report this to the delivery driver immediately. Then contact our customer service team within 5 working days. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21.

When contacting us by email, always include a clear photo of the damaged parcel so we can help you as quickly as possible.

We will then start an investigation with the carrier. Please note: carriers have a limited time window in which they can carry out an investigation. Once this period has passed, unfortunately we can’t take any further steps.

We offer international shipping to various countries. Want to know if we ship to your location? Below is the list of countries we deliver to.

• Belgium**

• Bulgaria*

• Cyprus*

• Denmark*

• Germany**

• Finland*

• France*

• Greece*

• Hungary*

• Ireland*

• Italy*

• Croatia*

• Latvia*

• Lithuania*

• Luxembourg*

• The Netherlands**

• Austria*

• Poland*

• Portugal*

• Romania*

• Slovenia*

• Slovakia*

• Spain*

• Czechia (Czech Republic)*

• Sweden*

* This country is only available in our international store view.
* This country is available in the international, Dutch, and Belgian store view.