Frequently asked questions

If you placed your order on a business day before 22:00, we will ship your package on the same day (excluding Sundays and holidays).

Once your package has been sorted by the carrier in the sorting center, you will receive a shipping confirmation with the tracking code, allowing you to track your package.

*Please note! During the sale period or other promotions, the delivery of your package may take longer than usual. Once your package has been sorted by the carrier, you will receive the tracking details by email. Keep an eye on these for up-to-date information about your package.

Once your order has been placed, it is unfortunately no longer possible to change or cancel it.

To use your voucher code or promo code, it’s important that you are logged in with your member account. Log in before going to the checkout. Only then can you enter your code, and the discount will be applied automatically.