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Frequently asked questions

Top 3 most frequently asked questions

When can I expect my order?

If you placed your order on a business day before 22:00, we will ship your package on the same day (excluding Sundays and holidays).

Once your package has been sorted by the carrier in the sorting center, you will receive a shipping confirmation with the tracking code, allowing you to track your package.

*Please note! During the sale period or other promotions, the delivery of your package may take longer than usual. Once your package has been sorted by the carrier, you will receive the tracking details by email. Keep an eye on these for up-to-date information about your package.

Can I change/cancel my order?

Once your order has been placed, it is unfortunately no longer possible to change or cancel it.

The item I want is no longer in stock. Will it be restocked?

The items from the JV Essentials collection are regularly restocked. For the other collections this differs per item.

By registering yourself for the back-in-stock-notification of the desired item, you will receive an email as soon as the item is back in stock. By following the steps below, you can easily add yourself to the back-in-stock mailing list.

1. Go to the product page of the desired item.
2. Select the desired colour and size.
3. Enter your e-mail address and press “OK”.

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