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Frequently asked questions

Top 3 most frequently asked questions

When can I expect my order?

If you placed your order on a business day before 22:00, we will ship your package on the same day (excluding Sundays and holidays).

Once your package has been sorted by the carrier in the sorting center, you will receive a shipping confirmation with the tracking code, allowing you to track your package.

*Please note! During the sale period or other promotions, the delivery of your package may take longer than usual. Once your package has been sorted by the carrier, you will receive the tracking details by email. Keep an eye on these for up-to-date information about your package.

Can I change/cancel my order?

Once your order has been placed, it is unfortunately no longer possible to change or cancel it.

What is the estimated delivery time for the JOSH V Mascha planner?

You can choose between the following delivery options:

  • Default shipping: 2 to 3 business days

  • Letterbox post: 5 to 10 business days

You will receive your track & trace code within 3 business days. Please keep in mind that the delivery status for letterbox post is just an indication. When the delivery status changes to ‘’delivered’’, it can still take up to 3 business days for your package to actually arrive. 

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