We’re ready to resolve this for you as quickly as possible. In that case, please contact us directly via [email protected]. Include your order number, specify which item it concerns, and add clear photos of the damage. This way, our team can review your request carefully and work with you to find the best solution.
If the parcel you received is incomplete, please contact us within 5 working days. You can do this by emailing [email protected] or by calling +31 (0)20 218 48 21.
If your purchase has a defect, you can email us about it. It’s important to include your order number in the email and attach a photo where the issue is clearly visible. You can send this to [email protected].
Yes, this is possible! Our trousers are designed for the average Dutch woman, who is 171 cm tall. Almost all JOSH V trousers have a generous hem, making it easy to have them lengthened or shortened to your perfect length. As a JOSH V Member in Level 3 or 4, you can have trousers from the current collection lengthened or shortened free of charge.
At JOSH V, all our products are covered by a minimum of 2 years of statutory warranty. This means you can expect a product to meet reasonable expectations. Factors such as quality, price and expected lifespan are taken into account. Normal wear and tear and damage caused by improper use are generally not covered by the statutory warranty.
If you have a complaint about a product, please feel free to contact us by phone or email. Our Customer Care team is available Monday to Friday, from 9:00 AM to 5:00 PM.