Frequently asked questions

The Netherlands & Belgium: If you have placed your order before 22:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Germany: If you have placed your order before 12:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Luxemburg: If you have placed your order before 16:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Denmark & France: If you have placed your order before 16:00 on a business day, your package will be delivered in 2 days. (with an exception on Sundays and public holidays).

Hungary, Ireland, Italy, Austria, Poland, Portugal, Slovenia, Slovakia, Spain, Czech republic: If you have placed your order before 16:00 on a business day, your package will be delivered in 3 days. (with an exception on Sundays and public holidays).

Greece, Finland, Lithuania, Romania, Croatia: If you have placed your order before 16:00 on a business day, your package will be delivered in 4 days. (with an exception on Sundays and public holidays).

Bulgaria, Estonia, Latvia: If you have placed your order before 16:00 on a business day, your package will be delivered in 5 days. (with an exception on Sundays and public holidays).

As soon as your parcel has been shipped, you will receive a shipping confirmation containing the track and trace code with which you can track your parcel. If you are not at home at the time of delivery, the deliverer will try to deliver the parcel to your neighbours. If this delivery fails also, the parcel will be returned to our logistics centre or, if possible, delivered to a postal location near you.

*During the sale period or other promotions, the delivery of your package may take a little longer. Keep an eye on the track and trace information for further updates regarding your package.

The Netherlands, Belgium and Germany:
If you place an order above €50.00, you don’t have to pay any shipping costs. If you place an order with a total amount below €50.00, shipping costs of €4.99 will be charged.

Other countries:
The shipping costs for shipments outside the Netherlands, Belgium and Germany will be shown during the completion of your order.

Unfortunately, your package may be delayed by the carrier. In that case, please first check your track & trace for the most up-to-date delivery information.

If your order has still not been delivered after a few days, please contact our Customer Service team as soon as possible at [email protected] or by phone at +31 (0)20 218 48 21. We will then immediately initiate an investigation with the carrier.

Please note: carriers have a limited timeframe within which they can conduct an investigation. Once this period has expired, we unfortunately cannot take any further action.

Always check your JOSH V package for damage upon receipt. If the package appears damaged, we advise you to avoid it and report it immediately to the delivery person. Then, contact our customer service team within 5 business days. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21.

When contacting us by email, always include a clear photo of the assembled package so we can help you as quickly as possible.

In that case, we will initiate an investigation with the carrier. Please note: carriers have a limited timeframe within which they can conduct an investigation. Once this period has expired, we unfortunately cannot take any further action.

We offer international shipping to various countries. Curious if we ship to your location? See the list of countries we deliver to below.

Belgium**
Bulgaria*
Cyprus*
Denmark*
Germany**
Finland*
France*
Greece*
Hungary*
Ireland*
Italy*
Croatia*
Latvia*
Lithuania*
Luxembourg*
Netherlands**
Austria*
Poland*
Portugal*
Romania*
Slovenia*
Slovakia*
Spain*
Czech Republic*
Sweden*

*This country is only available in our international store view.
**This country is available in the international, Dutch, and Belgian store views.