Frequently asked questions
Shipment & delivery
How do I know that my order was successfully processed?
As soon as your order has been successfully completed, you will receive an order confirmation by email. When your parcel has left our warehouse, you will receive a second e-mail containing the track and trace code. With this code you can track your parcel until delivery.
Do I have to pay for shipping?
The Netherlands, Belgium and Germany:
If you place an order above €50.00, you don’t have to pay any shipping costs. If you place an order with a total amount below €50.00, shipping costs of €4.99 will be charged.
Other countries:
The shipping costs for shipments outside the Netherlands, Belgium and Germany will be shown during the completion of your order.
When can I expect my order?
The Netherlands & Belgium: If you have placed your order before 22:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).
Germany: If you have placed your order before 12:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).
Luxemburg: If you have placed your order before 16:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).
Denmark & France: If you have placed your order before 16:00 on a business day, your package will be delivered in 2 days. (with an exception on Sundays and public holidays).
Hungary, Ireland, Italy, Austria, Poland, Portugal, Slovenia, Slovakia, Spain, Czech republic: If you have placed your order before 16:00 on a business day, your package will be delivered in 3 days. (with an exception on Sundays and public holidays).
Greece, Finland, Lithuania, Romania, Croatia: If you have placed your order before 16:00 on a business day, your package will be delivered in 4 days. (with an exception on Sundays and public holidays).
Bulgaria, Estonia, Latvia: If you have placed your order before 16:00 on a business day, your package will be delivered in 5 days. (with an exception on Sundays and public holidays).
As soon as your parcel has been shipped, you will receive a shipping confirmation containing the track and trace code with which you can track your parcel. If you are not at home at the time of delivery, the deliverer will try to deliver the parcel to your neighbours. If this delivery fails also, the parcel will be returned to our logistics centre or, if possible, delivered to a postal location near you.
*During the sale period or other promotions, the delivery of your package may take a little longer. Keep an eye on the track and trace information for further updates regarding your package.
My package has not been delivered. What should I do now?
Unfortunately, it may happen that your package has been delayed by the carrier. We therefore advise you to first carefully check the track and trace information.
Has your order not been delivered? Then please contact our customer service team as soon as possible. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21. We will then start an investigation with the carrier to find out what happened to your shipment.
Please note: carriers have a limited timeframe within which they can conduct an investigation. If this period has passed, unfortunately we can no longer take further action.
What should I do if my JOSH V package is damaged upon receipt?
Always check upon receipt whether your JOSH V package is undamaged. If the package shows visible damage, we advise you to refuse it and immediately report this to the delivery driver. Then contact our customer service team as soon as possible. You can reach us by email at [email protected] or by phone at +31 (0)20 218 48 21.
In that case, we will start an investigation with the carrier. Please note: carriers have a limited timeframe within which they can carry out an investigation. If this period has passed, unfortunately we can no longer take further action.
Which countries do we ship to?
We offer international shipping to various countries. Curious to see if we deliver to your location? Check out the list below to see which countries we ship to.
Belgium*
Bulgaria
Cyprus
Denmark
Germany*
Finland
France
Greece
Hungary
Ireland
Italy
Croatia
Luxembourg
Netherlands*
Austria
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czechia (Czech Republic)
Sweden
*This country is available not only in our international store view but also in our Dutch and Belgian store views.