Frequently askes questions

When you register your return, the portal will display the exact amount based on your location. These costs will be settled during the return process.

If you have any questions while registering your return, please feel free to contact us!

Yes, it’s possible to return multiple orders in one package. It’s important that the packing slips for all the orders you’re combining are included in the parcel.

To ensure the return is processed correctly, please also provide the order numbers of the combined orders, along with details of which items you’re returning, the reason for the return, and which order number you have already registered, so we can register the return properly.

You can send this information by email to [email protected] or contact us by phone at +31 (0)20 218 48 21.

The return confirmation may unfortunately end up in your spam folder, so we recommend checking this carefully.

Has your parcel been returned more than 10 business days ago, but you still haven’t received a return confirmation? If so, we kindly advise you to email us at [email protected] or contact us by phone at +31 (0)20 218 48 21. Please always have your order number and track & trace details at hand. Without this information, we unfortunately cannot guarantee that we will be able to process your return.

At this time, unfortunately, it is not possible to return or exchange online purchases in our brand stores. Online returns can only be processed via our online return procedure. Simply register your return in the return portal.

For items where hygiene is important, such as swimwear and jewelry, these cannot be returned for health protection reasons if they do not meet the requirements below.

Swimwear must be:

• Unworn

• Undamaged

• Fitted with the original hygiene strip and attached labels

If the swimwear meets the requirements above, it may be registered and returned within the 14-day return period.

Jewelry must be:

• Unworn

• Undamaged

• Returned in the original jewelry box (you may, of course, open the jewelry box to view the item)

If the jewelry meets the requirements above, it may be registered and returned within the 14-day return period.

Unfortunately, it is not possible to exchange an item directly for another item. If you would like to receive a different color, size, or a completely different item, we recommend placing a new order and returning the item that is not to your liking.

Both items from the new collection and discounted items may be returned within the 14-day return period.

Please make sure you return the products unworn, undamaged, and with the attached labels. If an item does not meet these requirements, a reduction in value of up to 100% may be deducted from your refund.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You do not have to pay the full Klarna invoice when you return (part of) your order. To avoid additional charges, it is important to register your return via the Klarna app. You can also do this by contacting them by phone or via chat. Klarna will then pause the invoice until your return has been processed by us.

Once your return shipment has been processed and you have received a return confirmation, the Klarna invoice will also be adjusted. You will receive the updated invoice within three working days after your return has been processed.

Log in with your email address and order number at https://joshvnew.returnless.com/en and follow the steps. Do you have any questions or are you having trouble? Our customer service specialists are happy to help you!

By law, the consumer is responsible for a return shipment. That’s why we recommend insuring the shipment by selecting the insurance option at checkout. This ensures the purchase amount is reimbursed by the insurance company if the parcel is lost or damaged.

We recommend returning items via our return service. If you choose another method, we cannot investigate in case of loss or damage.

We have a 14-day return period. Items must be registered and returned within this period, unworn, undamaged, and with the attached labels.

We will refund the purchase amount for the returned items as soon as possible, but no later than within 10 working days after you register your return. Once your return shipment has been processed, you will receive a return confirmation at the email address you provided when placing your order.