Frequently asked questions

The Netherlands & Belgium: If you have placed your order before 22:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Germany: If you have placed your order before 12:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Luxemburg: If you have placed your order before 16:00 on a business day, your package will be delivered on the next day. (with an exception on Sundays and public holidays).

Denmark & France: If you have placed your order before 16:00 on a business day, your package will be delivered in 2 days. (with an exception on Sundays and public holidays).

Hungary, Ireland, Italy, Austria, Poland, Portugal, Slovenia, Slovakia, Spain, Czech republic: If you have placed your order before 16:00 on a business day, your package will be delivered in 3 days. (with an exception on Sundays and public holidays).

Greece, Finland, Lithuania, Romania, Croatia: If you have placed your order before 16:00 on a business day, your package will be delivered in 4 days. (with an exception on Sundays and public holidays).

Bulgaria, Estonia, Latvia: If you have placed your order before 16:00 on a business day, your package will be delivered in 5 days. (with an exception on Sundays and public holidays).

As soon as your parcel has been shipped, you will receive a shipping confirmation containing the track and trace code with which you can track your parcel. If you are not at home at the time of delivery, the deliverer will try to deliver the parcel to your neighbours. If this delivery fails also, the parcel will be returned to our logistics centre or, if possible, delivered to a postal location near you.

*During the sale period or other promotions, the delivery of your package may take a little longer. Keep an eye on the track and trace information for further updates regarding your package.

Once your order has been placed, it is unfortunately no longer possible to change or cancel it.

To use your voucher code or promo code, it’s important that you are logged in with your member account. Log in before going to the checkout. Only then can you enter your code, and the discount will be applied automatically.