Return fee
We charge €4.99 per return shipment, plus €1 per returned item for returning your package. This means:
Returning 1 item: €4.99 + €1 = €5.99
Returning 2 items: €4.99 + €2 = €6.99
Returning 3 items: €4.99 + €3 = €7.99
Etc.
These return costs will be charged when registering your return via the return portal.
Curious why we charge return fees?
The return rate in the fashion industry can reach 50% or more, and returning parcels has a significant impact on the environment. At JOSH V, we aim to minimize this impact as much as possible — together with you.
Donation to sustainability initiatives
From 2020 to 2024, JOSH V donated 10% of the return fees to a sustainability initiative.
From 2020 to 2022, this was Sympany, an organization that collects textiles and gives them a new purpose or recycles them.
In 2023 and 2024, we chose to donate this percentage to ReShare.
Read more about our goals and progress in the areas of transport, shipping, and returns.